Privacy Policy

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Privacy Policy

Last updated: June 10, 2026

Charmed House Interiors ("Charmed House Interiors," "we," "us," or "our"), operated by Charmed House Collective, LLC, respects your privacy. This Privacy Policy explains what information we collect when you visit https://charmedhouseinteriors.company.site/ or make a purchase, how we use and share it, and the choices you have.

Information we collect

Information you provide to us:

  • Contact details such as your name, email address, phone number, and shipping/billing address
  • Order information and purchase history
  • Payment information (processed securely by our payment provider — see below)
  • Account login details, if you create an account
  • Communications you send us, including reviews, comments, and customer service messages

Information collected automatically:

  • Device and browser information, IP address, and general location
  • Pages viewed, items browsed, and how you interact with our site
  • Cookies and similar tracking technologies (see "Cookies & tracking" below)

How we use your information

We use your information to:

  • Process and fulfill your orders and send order updates
  • Provide customer service and respond to your inquiries
  • Send marketing emails and text messages (with your consent)
  • Operate, improve, and personalize our website and offerings
  • Measure and improve our advertising
  • Detect and prevent fraud and comply with legal obligations

Cookies & tracking

We use cookies and similar technologies, including Google Analytics (to understand site usage) and the Meta (Facebook) Pixel (to measure and deliver advertising). These tools may collect information about your browsing activity over time and across websites. You can control cookies through your browser settings and through the opt-out choices described below.

How we share your information

We do not sell your personal information for money. We share information only as needed to run our business, including with:

  • Service providers who help us operate, such as our ecommerce platform (Lightspeed), payment processor (Lightspeed Payments), and shipping carriers
  • Advertising and analytics partners, including Meta and Google, in connection with the tracking technologies described above
  • Legal and safety recipients, when required by law or to protect our rights, customers, or business
  • A successor entity, in connection with a merger, acquisition, or sale of assets

Advertising and "sharing" of information

Because we use advertising tools like the Meta Pixel and Google Analytics, certain information about your activity may be shared with these partners to deliver and measure targeted advertising. Under California law, this type of activity may be considered "sharing" or a "sale" of personal information, even though we do not sell customer lists or receive direct payment. See "Your privacy choices" below for how to opt out.

Your privacy choices

Do Not Sell or Share My Personal Information (California residents): You have the right to opt out of the sharing of your personal information for targeted advertising. To opt out, you can:

  • Adjust your preferences through our cookie/consent banner, if available; and/or
  • Email us at returns@charmedhouseinteriors.com with the subject line "Do Not Sell or Share My Information."

Your California privacy rights (CCPA/CPRA): If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Request access to or a copy of your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising these rights

To exercise any of these rights, email us at returns@charmedhouseinteriors.com. We may need to verify your identity before fulfilling your request.

Email and text message marketing: You can unsubscribe from marketing emails at any time using the "unsubscribe" link in any email. For text messages, reply STOP to opt out at any time. Message and data rates may apply, and message frequency varies.

Data retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children's privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Third-party links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version, and changes take effect when posted.

Contact us

Questions about this Privacy Policy or your information? Contact us at:

Charmed House Collective, LLC The Charmed House, 1331 Union Avenue, Kansas City, Missouri 64101, United States returns@charmedhouseinteriors.com

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